Terms of Service

By accessing or using this venue's booking platform, you agree to be bound by these Terms of Service. These terms are governed by Philippine law, including the Electronic Commerce Act (Republic Act No. 8792) and the Consumer Act of the Philippines (Republic Act No. 7394). If you do not agree with any part of these terms, please do not use the platform.

1. Account Registration

• You must provide accurate and complete information when creating your account, including a valid name, email address, and Philippine mobile number.
• Each person may register only one account. Duplicate or fraudulent accounts will be suspended.
• You are responsible for maintaining the confidentiality of your password and for all activities that occur under your account.
• Upon registration, you will receive a unique account code (PS-XXXXXX format) used for venue check-in and identification.
• You must be at least 18 years old to create an account. Minors require parental or guardian consent.
• We reserve the right to suspend or ban accounts that violate these terms, engage in fraudulent activity, or exhibit abusive behavior.

2. Court Booking Terms

• A confirmed booking constitutes a binding reservation for the selected court, date, and time slot(s).
• Bookings placed on hold must be completed within the designated hold period. Unpaid hold bookings are automatically released after expiry.
• A no-show grace period applies. If you do not arrive within the grace period, the venue may release your court to other players.
• Cancellation eligibility and refund windows are set by the venue and shown on your booking confirmation. Cancellations after the configured window are not refundable.
• Booking availability is subject to real-time slot status. The platform uses slot locking to prevent double bookings.

3. Open Play Sessions

• Open Play sessions operate on a first-come, first-served basis within the registration window.
• Each session has a maximum capacity. Once capacity is reached, no additional registrations will be accepted.
• Open Play cancellation eligibility follows the venue's configured policy and is shown at registration.
• The venue reserves the right to cancel or reschedule Open Play sessions due to weather, maintenance, or insufficient registrations. Affected players will be notified and refunded.

4. Payment Terms

• All prices are displayed in Philippine Pesos (₱).
• Accepted online payment methods: GCash,— processed securely through Xendit.
• A convenience fee may be applied to online transactions. This fee is calculated on the net amount after any voucher discounts.
• A platform fee may apply to facilitate the booking service. Platform fees are disclosed during the booking process.
• Xendit payment processing fees are borne as disclosed during checkout. Fee amounts depend on the payment channel selected.
• Payments must be completed within the designated payment window. Unpaid bookings may be automatically cancelled.

6. Refund/Rescheduling Policy

• Refund eligibility depends on the type of transaction and the timing of the cancellation request.
• Approved refunds are processed through the original payment method. Processing times may vary depending on the payment channel (typically 5–14 business days).
• Venue-initiated cancellations (e.g., court maintenance, weather-for court 1,electricity black out) entitle you to a full refund/ rescheduling.
• Non-refundable: No-show bookings, bookings cancelled after the cancellation window, convenience fees, and platform fees (unless the cancellation is venue-initiated).

7. Prohibited Conduct

You agree not to:

• Provide false or misleading information during registration or booking
• Share your account credentials with others or operate multiple accounts
• Attempt to manipulate bookings, payments, or voucher systems
• Engage in abusive, threatening, or disrespectful behavior toward staff or other players
• Attempt to gain unauthorized access to the platform, other accounts, or administrative functions
• Use automated tools, bots, or scripts to interact with the platform
• Violate court rules, venue policies, or applicable laws while using our facilities
• Always Clean as you go. As much as possible bring your own trash with you. 
• For schedules 10pm onwards, please keep noise at a respectful level.

8. Intellectual Property

All content on the platform — including text, graphics, logos, icons, images, and software — is the property of the venue or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any platform content without prior written permission.

9. Limitation of Liability

• The platform is provided on an "as-is" and "as-available" basis. We make no warranties regarding uninterrupted or error-free operation.
• We are not liable for losses arising from re payment gateway outages, third-party service interruptions, or circumstances beyond our reasonable control.
• We are not responsible for physical injuries, property damage, or disputes that occur at the venue. Players use the facilities at their own risk.
• Our total liability for any claim arising from use of the platform shall not exceed the amount you paid for the specific transaction in question.

10. Dispute Resolution

• These Terms are governed by the laws of the Republic of the Philippines.
• Any disputes shall be resolved first through good-faith negotiation. If unresolved, disputes shall be submitted to the appropriate courts in the jurisdiction where the venue operates.
• Consumer complaints may also be filed with the Department of Trade and Industry (DTI) under Republic Act No. 7394 (Consumer Act of the Philippines).

11. Modifications to Terms

We reserve the right to update these Terms of Service at any time. When we make material changes, we will notify registered users via email and/or a prominent notice on the platform. Your continued use of the platform after changes are posted constitutes acceptance of the updated terms.

12. Contact Us

If you have questions about these Terms of Service, please contact the venue using the contact details published on the homepage and footer.